As a Community Host, managing your Members is one of the crucial tasks. Here's your guide to how to manage your Members individually in the Console.
How to Manage Individual Members:
To begin with, head to the Console, click on Engage and and select Members from the left hand side menu.
Next, search for their name or email address in the search field and simply click on them. You'll then see their extended profile.
In the module with their name and profile, you'll see that member's permissions. In the module to the right you can also see more of their engagement stats.
By clicking Notify you can send this specific member a push notification. You can tailor the notification's content to that member and choose what to open when the member reacts to the notification.
| Here's what your member will see when they get your push notification. |
From a member's page you can also edit their permissions and some of their info. Just click Edit. From here you can edit the member's profile picture, username and email address. You can also give them:
- Ability to send push notifications to all users - When the member posts the Community will receive a push notification.
- Ability to receive connection requests and be followed - Will be able to be connected to and followed if someone wants to add them as a friend.
- Ability to send a connection request - They will be able to try and connect with others.
- Ability to be a trusted reporter - If they report a Post it will be removed immediately.
- Ability to livestream – They can Livestream to your Community.
- Ability to be a verified member - They'll have the sought-after green tick ✅
- Ability to be a moderator - They will have the ability to disable an account or reset a password (you can learn more about this here).
Click save and you're done!
Next, click the Three Dots:
There are a few more actions you can take to manage your member by clicking on the three dots icon.
- Password Reset - This will allow you to send a password reset email to the member.
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Add Subscription - Allows you to add a free subscription to the members account.
- This does not cancel or override any existing subscriptions a member has purchased through Web or Mobile platforms.
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Add Product - If you have Course or In-App Purchases in your Community, you can add it for free to the members account.
- Adding a product via the Console does not cancel or override any existing products a member has purchased through Web or Mobile platforms.
- Shadowban - This means the member can login and Post, but their content and the members profile won’t be visible to other members.
- Disable - This stops the member being able to login or use the Community.
- Delete - This will allow you to permanently and irreversibly delete the members account.
Managing your Members Groups:
You can also add/replace/remove a member from a specific Group from this page too (you cannot do this for Mandatory Groups).
You are given three available actions when you try to manage a members Group.
The Add to Groups option allows you to add all of the selected member to a Group or Groups of your choice.
The Replace Groups option allows you to change the selected members Groups to an entirely new one. So for example, if the member is a part of Group A and you wish to swap them over to Group B instead, then this is the option for you.
The Remove from Groups option allows you to remove the selected member from a Group(s) of your choice.
Want to learn more about the Members section and its actions? Click here.