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Managing your Members

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As a Community Host, managing your members is a crucial task. The Members section of the Console is a powerful tool that offers you a lot of options, let's take a look at some of what you can do.

 

Let's start off by logging in to the Console, which will automatically open on the Members section. 

However, if you want to navigate to the Members section from within the Console, you would select Engage from the left hand side menu and then click on Members. 

 

This page will initially show you a list of all of your members, sorted by the most recently joined at the top. 

Here you will be able to see your members:

  • Username
  • Email
  • Last active time
  • Ranking
Managing your Members 1a.png

Clicking on a single member will take you to their user profile, prviding you with more in-depth details such as their subscription status and their profile field answers.

Here you can also individually:

 

The Search Bar:

Managing your Members 2a.png

Here you can search for a specific member through their username or email address.

 

Selecting Filters:

In the top bar, you have a series of options to filter and refine your member list. Selecting any of these chips will have a different action, and you can combine them to have a powerful search experience. 

Managing your Members 3a.png

 

Notifying Members:

Selecting the send push notification option, allows you to send a custom push notification to specific members – or all of them, if you wish! 

Managing your Members 4a.png

You can learn more about this here.

 

Customise Profiles:

This is a nice and easy way for you to be taken to your Profile fields and Badges pages. 

 

The Three Dots:

Clicking the 3 dots will open up a menu that gives you a range of actions you can take. 

It's important to note, that anything you click here will impact all members in your member list unless you have added a filter or selected multiple individuals. 

Managing your Members 5a.png

 

Actions:

  • Export: Begins the process of creating a CSV file containing data about your members. The more members you have the longer this process can take. 
  • Manage Member Groups: This is great for adding/replacing/removing members to or from a Group(s) of your choice in bulk. 
  • Add Subscription: This allows you to grant a free subscription to a member(s) of your choice. 
  • Add Product: This allows you to grant free access to a single product purchase to a member(s) of your choice. 
  • Add Badge: This allows you to grant a specific badge to a member(s) of your choice. You can do this in bulk, however, be mindful that you cannot bulk remove badges from members!
  • Delete: Here you can select single or multiple members and delete them from your Community. Please note that deleting members Is Not Reversible. 
  • Delete all pages: This allows you to delete all members based on a certain filter you have applied. Please note that deleting members Is Not Reversible. 

 

Manage Member Groups:

You are given three available actions when you try to manage a members Group. 

Managing your Members 6a.png

  • The Add to Groups option allows you to add all of the selected members to a Group or Groups of your choice. 
  • The Replace Groups option allows you to change the selected members Groups to an entirely new one. 
    • So for example, if 7 members are a part of Group A and you wish to swap them over to Group B instead, then this is the option for you. 
  • The Remove from Groups option allows you to remove the selected members from a Group(s) of your choice.

 

Deleting Members:

When you delete a member, you are given two options:.

  • Delete all content: This gives you the option of keeping the members content or choosing to get rid of it when the member is deleted.
    • Keep in mind, when it's gone it's gone. So it's worth doing some checks before deleting members that have been around for a little while or are top contributors.
  • Send deletion email: This option, allows to send a deletion email to the member if you want to inform them of their account deletion. 

Managing your Members 7a.png

To finalise the account deletion, you must type out the phrase highlighted in bold in the exact same way it is written. So in the example in the image above, we would type PERMANENTLY DELETE 1 MEMBER into the text box. 

Think of this as a failsafe feature, so that you don't accidentally delete a member.

 

Invite Members:

Takes you via a direct link to the invite section of the Console. A section designed to help you grow your Community, and empower your members to refer their friends and families. 

Managing your Members 8a.png

You can learn more about this feature here. 

 

 

 

Top Tip:

  • You cannot add/replace/remove a member from a Mandatory Group.  

 

 

 

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