From a little spelling mistake to a brand new address, sometimes a member will email you to change their email address for their account.
You can the email address associated to a members account via the Console. However, the change doesn't instantly happen, the member needs to first confirm the change themselves. Let's go through the process together to see how this is done.
Let's begin by heading to the Console, tapping the Engage tab on the left hand menu and selecting Members.
Find the member you want to change emails for and click into their account. As you can see in our example below, our amazing member has made a slight error at the end of their email and written .con instead of .com.
Press Edit above their profile to begin editing their account.
In the email section, delete their current email address and type in the correct one and press save.
You will notice that once you press save, the email doesn't instantly change for the account. The reason is because the member now will need to approve this change themselves.
The member will receive an email to the new email address asking them to confirm their new email address for their account. Once they accept this, then the email address will change in the system and the member will be able to log in using the correct address.
Of course, if you have any issues here, you can always reach out to your friendly Support team!