Whether your Community's main language isn't English, or you just have a more Global audience, we have you covered.
The default language for your Community is English, however, that doesn't mean that other languages aren't available too. Depending on your members device language or web browser language, the platform will present itself in a corresponding language.
The platform currently supports the following languages:
| English |
Spanish |
French |
| Danish |
Dutch |
Japanese |
| Ukrainian |
|
|
However, it's important to note that your members can type in any language they want (although we don't yet support right to left text). The languages above are only for what languages the platform itself is available in.
What is Translated?
Anything that is not related to content or branding you have created, makes up the structure of the platform. This is what will be translated into other languages for a member.
Posts, Comments, Article content, Folder names, Group names and custom Badges are all examples of content that is not translated by us as you are able to type it in any language you or your members like.
In the image below, you'll see an example of what is and isn't translated. On the left you have the platform showing in English with all the content written in English. In the middle, you have the platform showing in Japanese, with the content still in English. On the right, you have the platform showing in Spanish, with the content still in English.
As you can see from the image above, anything written by yourself as a Host or your members is not changed (Event titles, member Posts, Group names and Folder names).
Enabling Multiple Languages for your Community:
Initial Set-Up:
Your first port of call is to reach out to your Customer Success Manager or the Support Team and outline to them which languages you would like your Community to have the ability to be displayed in.
Some Communities prefer only having one specific language available, and others have a more Global audience and require multiple languages. There's no right or wrong, and we're happy to go through the options with you.
Selecting your Default Community Language:
Once the available languages have been set for your Community, your first port of call is to select your default language.
To do this, open the Console and select Configure and then Branding from the left hand menu. In the Branding section, select the tab for other and you'll see the option to select your Community language.
You will see the list of available languages for your Community.
Once you've selected your language, make sure to press publish.
(If you don't select a language, the default will always be English).
How your Members Select a Platform Language:
The platform language your members will see, is based on the device/web browser language they have set.
For example, let's assume your Community is set up to support English, Spanish and French with English being the default language you have set.
- If your members device/web browser language is set to Spanish, they will see the platform in Spanish.
- If your members device/web browser language is set to German, they will see the platform in English as that is the default language.
Top Tips:
- This change only impacts the member facing platform. It does not impact the Console which is always presented in English.
- We do not currently support right to left presented text.
- We intend to add further languages in the future.
- If you notice a mistake in translation, please reach out to the Support team who will be more than happy to look into this.